About Us

J & S Plumbing and Heating Centre is a South East England provider of plumbing and central heating materials, selling to both trade and DIY customers. Our store includes products such as Boilers, Bathrooms, Radiators and Heaters and Central Heating packs, to name but a few. We have incorporated ranges from all major manufacturers ensuring the highest quality associated with these brand names. In addition to our listed products, we are also able to source products for customers, not listed on the site, therefore offering a broad range of services.

Our staff are fully committed to providing an excellent level of service to every individual customer.

By ordering with us, you agree to our terms and conditions and understand that we reserve the right to modify, alter or update these terms of use at any time and you as the customer are bound by these alterations on this and future visits.

How to Buy

Making a purchase from J & S Plumbing and Heating Centre Ltd could not be easier. Simply browse our product range or call us and select the products you wish to buy, contact us by telephone and make your order over the phone.

 

VAT EXEMPT – VAT Eligibility Declaration by a Disabled Person

If you are chronically sick or disabled, you do not have to pay VAT on qualifying items. You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified.

If you qualify for VAT Relief under this section, then simply fill in our online VAT Relief Claim Form upon check out. Once this form has been completed with all the legitimate information, the VAT amount will be deducted from your order, enabling you to continue with your purchase.

Please note however that there are penalties incurred for any false declarations. Therefore, if you are unsure as to whether or not you are eligible to receive good or services zero VAT rated, you should consult Notice 701/7 Relief for Disabled People via the HMRC website or contact the National Advice Service on 0845 010 900 before making any declarations.

Acceptance of your Order

When you place your order, J & S Plumbing and Heating Centre Ltd will send you an email to confirm that we have accepted your order. Once this email has been generated and sent, a contract will exist and you are then legally bound by this contract. This allows us to confirm that we have the product in stock and where possible the credit/debit card (if applicable) used to make payment is authorised.

J & S Plumbing and Heating Centre Ltd reserves the right to refuse an order or part of an order at any time prior to delivery. We may also request additional information prior to accepting an order.

All orders must be paid in full before delivery is taken. In the event goods are supplied before payment has been made, J & S Plumbing and Heating Centre Ltd will continue to own, and reserve the right to repossess any goods until payment has been received and cleared in full. Prices are shown on product pages are exclusive of vat which is 20% for all orders within the U.K. or European Union.

(J & S Plumbing and Heating Centre Ltd VAT Registration Number: 992 4572 79)

Delivery

J & S Plumbing and Heating Centre Ltd offers Free Shipping on all orders over £100 to addresses in the counties of Kent, Essex, London, Surrey & Sussex except in exceptional circumstances where you will be contacted directly with an individual delivery cost. Delivery to anywhere else in the UK is chargeable.  If you live in any chargeable area please call for further details of delivery costs before placing your order.

For further information, please contact our customer services team by emailing web@j-splumbing.co.uk or by calling 01634 300044.

Normal delivery is 2-4 full working days (Monday to Friday) on standard items. Please Note: that certain products are “non standard” and delivery times may exceed those stated. If you require an urgent delivery then it is advised that you contact us prior to ordering to check availability.

Customers are notified in advance of delivery dates for these items. When you place your order, we will notify you as to the date of the delivery via email. Please note that we can not specify the time of delivery, just the date. Alternatively you may specify a date which is more suitable for you. Delivery dates are only approximate and therefore J & S Plumbing and Heating Centre Ltd accepts no liability whatsoever in respect of late or delayed deliveries.

Our team at J & S Plumbing and Heating Centre Ltd recommends that you do not arrange to have your items installed until they have been delivered and checked for any damages or faults. In the unlikely event that goods are received as damaged or parts missing, then J& S Plumbing and Heating Centre Ltd will rectify this as quickly as possible. Please note that all goods are packaged and sealed direct from manufacturer, therefore J& S Plumbing and Heating Centre Ltd will not be held responsible for any costs incurred if goods are received as damaged or parts missing.

Deliveries must be signed for. Therefore, please ensure that someone will be available at your delivery address to sign for and check the goods. Please note: Delivery of Heavy or Bulky items will generally require that the delivery agent is given assistance off loading items.

All deliveries must be checked on arrival, and any damages are to be reported within 7 working days of receipt of your order. Do not accept damaged goods. If unsure, sign the delivery document as “unchecked”. In addition please do not install damaged goods as installation is acceptance that the product is in good condition.

Special Orders

We cannot offer refunds or accept returns on any special orders, or if sealed packages have been opened on sensitive electronic goods (ie: printed circuit boards – PCBs). If you are unsure as to what products are special order, please email or call to check, usually special orders are any products on extended lead times.

Back Orders

Should your required item not be in stock, we will back order for you. We will e-mail you with the proposed delivery date and should you rather not wait for delivery, you will have the option to cancel your order or part of it. This does not affect your statutory rights as a consumer.

Accuracy of Information

J & S Plumbing and Heating Centre Ltd has taken the greatest care to ensure that the description, specifications and pricing of products listed on our site are an accurate representation of those supplied by the manufacturer, there are occasions where errors may occur or details may have subsequently changed.

If this does arise then J & S Plumbing and Heating Centre Ltd is not bound to honour any orders made relying on this information. In the event of a mistake you will be contacted with a full explanation and a corrected offer.

Guarantees

All products sold at J & S Plumbing & Heating Centre Ltd carry a full manufacturer’s guarantee as stated on the products that we sell. Please note that the guarantee will not be valid if the product is not installed by a registered installer (where applicable). Advisory Tip: J & S Plumbing and Heating Centre Ltd strongly advise that only fully qualified plumbing and heating trades-people are employed to fit your products. We further recommend you check at least three references of any trades person you are considering. It is not usually necessary to engage a trades person until our goods have arrived and been checked.

Price Match Guarantee

If you require a price match then it must be done prior to purchase and you must supply us with a genuine quote from a registered business for the product you wish us to price match, as long as their service conditions are comparable, then we’ll match that price for you. Comparable service conditions include factors such as:

  • delivery charges and timescales
  • Stock Availability
  • guarantees provided free or at a charge

Changed your mind? – Returns Policy

If you change your mind and wish to return the goods, you must contact us directly. Under the UK’s Distance Selling Regulations, you have the right to cancel your contract within 7 working days from the day after delivery. This is called a “7 Day Cooling Off Period”. During this 7 day cooling off period, you have a duty of care for the goods; therefore it is advised that any goods you wish to return are kept in their original packaging to ensure they remain undamaged and in good condition. Please note that you will be responsible for the cost of returning the goods our suppliers. Please be aware that under no circumstances should goods be returned direct to the J & S Plumbing and Heating Centre Ltd office, unless otherwise advised. The return address will be specified to you prior to return, and therefore any goods returned to us in error, and not to the specified address will incur an additional carriage charge. Should returned goods arrive back to us in a damaged condition, the goods will be returned to you and you will be responsible for the total cost. Please note that this will not apply to any goods deemed Special Order.

If we are not notified of cancellations/returns within the 7 day cooling off period, then we reserve the right to apply an administration/re-stocking charge of between 15-25%. Please note that this will only be applied under extreme circumstances. In this case, you will be informed of the re-stocking charge prior to the return. If you cancel your contract within the 7 day cooling off period then no re-stocking/administration will apply.

Contact details

Telephone 01634 300044

Please feel free to email us at web@j-splumbing.co.uk with any questions or problems you may have.

We offer rapid response email support for our customers. Our response target to e-mail enquires is within 24 hours during standard office working hours. When contacting us please quote your purchase order/reference number.

Alternatively if you wish to contact us by post, our address is:

J & S Plumbing and Heating Centre Ltd

413 Luton Road
Chatham
Kent
ME4 5BH

Operation of Website

J & S Plumbing and Heating Centre Ltd have designed and optimised this website for our likely customers. No guarantee is given that it will be compatible with all operation systems, browsers or computer hardware or software. To the extent permitted by law, J & S Plumbing and Heating Centre Ltd will not be liable for any losses caused by any such incompatibility.

Copyright

The content of this web site is copyright protected and reproduction of any of the web sites content is strictly prohibited without consent from J & S Plumbing and Heating Centre Ltd.